Returns & Exchanges

At Eternal Roses®, we stand behind the quality of our preserved floral arrangements and want you to be completely satisfied with your luxury purchase. If your order arrives damaged or if you are not satisfied, we offer a 14-day return window for eligible items in their original packaging.

1

Initiate Your Request

Contact our concierge team at support@eternalroses.com within 14 days of delivery with your order number and photos of the item.

2

Secure Packaging

Place the preserved roses back in their original luxury gift box and shipping carton to ensure they are protected during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our artisans inspect the returned roses for integrity, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing